Case Study Archives | Delaplex

Transforming Workforce Integration Through Scalable Innovations

Ramprasad Meesala — Mon, 12 May 2025 16:23:32 +0000

Overview

In the ever-evolving landscape of workforce management, organizations must adopt agile and efficient solutions to stay competitive. Delaplex partnered with a prominent leader in the retail grocery industry to create customized APIs integration and scalable innovations to enable the team to modernize their integration platform.

Client Needs

The client sought comprehensive support and assistance from Delaplex to address the increasing complexities of their workforce management integration platform. The objective was to replace their legacy integration platform which limited future features, functions, scalability and reporting. The modernized platform enabled the client to enhance operational efficiency and reliability through automation, which would reduce errors and streamline processes and future proofed the platform.

Project Challenges

The client faced several challenges that hindered the efficiency and scalability of its workforce management systems:

Dependency on a Single Application: All operations were constrained by reliance on a single application, limiting the flexibility and adaptability of workforce operations.
Need for Seamless Integration: The lack of multiple APIs created integration bottlenecks, restricting the ability to effectively use mobile and web applications.
Operational Inefficiencies: Manual processes and dependency on limited testing methodologies led to increased error rates and operational delays.
Lack of Scalable Solutions: The client struggled to implement new features and functionalities, further impeding its long-term strategic goals.
Need for Automation: The need to automate API testing and align new features with their operational goals added layers of complexity.

The Delaplex Solution

To meet client’s needs, Delaplex developed a suite of customized APIs tailored to their specific requirements, enabling seamless integration across mobile and web applications. Taking a step forward, we extended the integration platform to incorporate new features and functionalities through careful planning, execution, and ongoing support. Moreover, by combining API automation testing with the meticulously designed quality assurance process, we successfully created an intelligent workforce management system, ensuring highest levels of quality, reliability, and scalability.

"Delaplex delivered exactly what we needed, a scalable, reliable integration platform tailored to our workforce operations."

Director of IT, Leading Grocery Retailer

How We Did It

Delaplex navigated the operational bottlenecks with agile methodologies and a technology-driven approach. Addressing the needs and challenges of the client, the entire process went through the following phases:

Requirement Analysis: Started with an in-depth analysis of their workforce management challenges. Our team collaborated closely with their stakeholders to identify integration points, define the scope of APIs needed, and structure a roadmap to guide the implementation process.
API Development: Designed and implemented a customized suite of APIs using the .NET framework, facilitating a seamless integration across mobile and web applications while ensuring robust performance, scalability, and adaptability for future needs.
Automation Testing: Employed Postman and Newman for API testing, enhancing reliability and reducing error rates. This robust testing framework ensured the delivery of high-quality solutions with rapid validation of key functionalities.
Deployment and Monitoring: Delivered the solution through the client's deployment server by integrating multiple APIs into the client’s existing environment. Additionally, proactive monitoring, debugging, and strategic guidance optimized the system further.

Technologies

The project leveraged a comprehensive suite of technologies, tools, and platforms, including:

.NET Framework: Provided a solid base for building scalable and secure apps.
Fluent NHibernate: Made data access and management efficient.
Web APIs: Allowed easy integration with external systems and services.
LINQ: Handled complex workforce management tasks without slowing down.
MS Test & MS SQL: Ensured our tools and APIs were of high quality and reliable.
Visual Studio: Used to efficiently build, debug, and deploy high-quality solutions.
SQL Server Management Studio: Simplified database management.
Postman: Facilitated robust API testing, improving functionality validation.
Newman: Enhanced automated API testing with comprehensive test executions.
Jira: Used for project management to track progress, collaborate, and deliver results.
Sonar: Ensured code quality and security through advanced analysis.

Results

Improved Operational Efficiency: Streamlined, optimized, and automated workflows to enhance team productivity.
Error Reduction: Automated API testing significantly minimized errors, improving the reliability and quality of workforce operations.
Scalable and Future-Ready Solutions: Extended the integration platform with new features and functionalities to make the system future-ready.
Accelerated Deployment Timelines: Utilized deep regression testing to achieve rapid implementation.
Improved Workforce Management: Delivered features facilitated better management of their workforce with enhanced precision and agility.
Strategic Transformation: Provided a roadmap for ongoing improvements and alignment with industry best practices.

About The Client

The client is a prominent leader in the retail grocery sector, evolving from a single store to now over 1,000 retail supermarkets throughout the Southeastern US. The brand is renowned for its commitment to operational excellence and innovation.

The post Transforming Workforce Integration Through Scalable Innovations appeared first on Delaplex.

Maximizing Workforce Management Efficiency through Proactive Customer Support Strategies

Beryl Mokros — Thu, 29 Aug 2024 14:40:07 +0000

Overview

Delaplex provided dedicated customer support for a leading workforce management platform, delivering innovative solutions to enhance operational efficiency and employee satisfaction. Through strategic collaboration and tailored support across global time zones, Delaplex facilitated sustainable growth for their client.

Client Needs

The client needed comprehensive support from Delaplex to modernize their workforce management practices. The goal was to replace outdated legacy tools with a contemporary WFM solution, addressing operational efficiency in a rapidly evolving market.

Project Challenges

The client faced several challenges that impacted their operational efficiency and employee satisfaction:

Misalignment in Time & Attendance (T&A), Scheduling, Demand & Forecast, and Frontline Communications (COMM's).
High managerial workload, detracting from core operational activities.
Limited flexibility in shift scheduling, affecting work-life balance.
Inefficiencies in managing hourly jobs, leading to poor resource utilization.

The Delaplex Solution

To address these challenges, Delaplex employed their Comprehensive Managed Services Program, which includes three Advanced Levels of Support:

Level 1 - End-User Assistance: Assist end-users with in-depth troubleshooting of their solution that deals with challenges that cannot be resolved independently.
Level 2 - System-Level Support: Deliver advanced support for analyzing and correcting system features, functions, configurations, and setups.
Level 3 - Strategic Guidance: Provide strategic guidance and recommendations for workarounds, improvements, and integrations based on expert analysis.

"The Delaplex team's contributions have been invaluable to our growth and operational success."

Director of IT, Workforce Management Software Provider

How We Did It

Delaplex tackled operational bottlenecks with proactive customer support, facilitating the transition from outdated tools to a state-of-the-art WFM system. The aim was to ensure seamless integration and efficient delivery, fostering a culture of excellence and enhancing the customer experience. The team offered 24/7 support across all time zones to align various activities such as T&A, Scheduling, Demand & Forecast, and Frontline Communications. The project utilized a variety of technologies and platforms, including:

Excel for data management and analysis.
Postman for API testing and development.
SQL for database management.
Datadog for monitoring and analytics.
JIRA for project management and issue tracking.
Zendesk for customer support and communication.
Confluence for collaboration and documentation.

Results

99.95% System Uptime: Designed an easy-to-use mobile app with 99.95% system uptime, providing reliable and consistent performance.
24/7 Customer Support: Provided round-the-clock assistance, ensuring that customer issues are addressed promptly.
Intelligent Automation: Used advanced automation to enhance decision-making and streamline execution, resulting in more efficient processes.
Optimized Resource Utilization: Achieved significant savings and a remarkable ROI by improving how resources are allocated and used.
Detailed Issue Analysis: In-depth investigation of customer-reported problems to identify root causes and implement effective solutions.
Smooth System Functionality: Continuous monitoring of key operational areas like Time & Attendance, Demand & Forecast, and Scheduling.
Lower Attrition Rate: Improved work-life balance and job satisfaction through flexible scheduling, ensuring a more engaged workforce.
Efficient Issue Triage: Initial assessment and prioritization of issues to accelerate resolution processes, preventing disruptions to business activities.
Enhanced Manager-Productivity: Automation and self-service tools reduced managerial workload, allowing for a greater focus on strategic activities.

About The Client

At the forefront of workforce management innovation, the brand streamlines and optimizes employee scheduling and performance. The cutting-edge platform supports businesses in achieving significant cost savings, improved productivity, and a more engaged workforce using intelligent automation and user-friendly technology.

The post Maximizing Workforce Management Efficiency through Proactive Customer Support Strategies appeared first on Delaplex.

Next-Gen Online Training Solution for Construction Education

Beryl Mokros — Fri, 16 Aug 2024 11:41:50 +0000

Overview

The construction industry is experiencing significant hurdles in hiring and retaining talent. Key issues include labor shortage, skill gaps, economic fluctuations, inadequate training programs, and rapidly evolving technologies. Furthermore, security compliance adds to the pressing needs of the industry. Addressing these challenges requires a multifaceted approach to construction education and training. That’s what Delaplex did by creating an intuitive online education and training platform for a leading provider of construction and safety training solutions.

Client Needs

The client sought to transform construction education and training. The goal was to:

Develop a robust training platform that enables users to purchase courses for single or multiple users from individual accounts.
Create a virtual classroom for students to access their purchased courses and integrate it with the main website.
Design custom cart and checkout page modules to facilitate seamless transactions for both individual and multiple users.

Project Challenges

The client faced several challenges that impacted workforce efficiency, business profitability, and safety compliance within the industry, including:

The Delaplex Solution

Delaplex developed the online training system using the Magento e-commerce framework, optimized for high-volume online sales and comprehensive customer, payment, inventory, and loyalty program management. The innovative solution was further integrated with various features and functionalities to elevate the client’s online training capabilities:

A custom theme from scratch, including home, category, product, cart, and checkout pages based on the client’s PSD designs.
Both downloadable products (study notes) and virtual products (classes conducted at client’s location or on-site).
Custom cart and checkout modules to facilitate course purchases for individual users and multiple students, allowing flexible assignment of courses.
Moodle as the ‘Virtual Classroom’ for users to access their purchased courses anywhere, anytime.

"Partnering with Delaplex transformed our approach to construction training. Their team’s experience and expertise significantly enhanced our training platform and overall user experience. The results have been impressive."

Director of IT, CaaS Company

How We Did It

Delaplex addressed the client’s needs with a strategic approach to create a scalable, flexible, and user-friendly online training platform using a range of innovative solutions and technologies, including:

Project Management

Code Management

Hosting

Web Portal

Magento for e-commerce functionality and management.
Moodle integrated as the virtual classroom for course access.
HTML5 for modern, responsive web design.
CSS for styling and layout enhancements.
Bootstrap for responsive and mobile-first design elements.

AWS Services

AWS EC2 for smooth functioning of various computing tasks.
AWS S3 for secure data storage and management.
AWS ALB for balancing the load and ensuring consistent access to the platform.
AWS CloudFront for fast content delivery through a global CDN.
AWS RDS MySQL for reliable and efficient data storage and handling.
AWS Secrets Manager for safeguarding sensitive information and credentials.

Results

Scalable Platform: Ability to accommodate growing demands and diverse course offerings.
Enhanced User Experience: The user interface is intuitive and in course purchasing is more flexible.
Industry Expert-Led Training: Incorporates real-life examples and field experience from veteran instructors.
Increase in User Engagement: Students are spending more time in the virtual classroom.
Data-Driven Insights: Ability to make better informed business decisions and optimize course development.
Cost Savings: Reduction of costs by streamlining course management and administrative tasks.

About The Client

The client is a technology-enabled solutions company that provides comprehensive regulatory and operational compliance solutions to construction, industrial and utility industries.

The post Next-Gen Online Training Solution for Construction Education appeared first on Delaplex.

Retail Advanced Scheduling Solution Using Blue Yonder WFM System

Jennie Jobanputra — Wed, 24 Jul 2024 01:41:45 +0000

Overview

Delaplex designed, produced, and deployed an activity-based labor model to 1,400 locations using a new Blue Yonder Workforce Management System (WFM) Solution, incorporating advanced scheduling and retail corporate planner modules.

Client Needs

GPM sought a trusted partner with WFM expertise to help address their strategic objectives. Rapid growth had prompted GPM to reevaluate its current WFM system. They needed an enhanced labor workforce management tool to improve budget forecasting, scheduling, and time capture accuracy. The goal was to seamlessly address varying operating hours, store designs, and layouts across their numerous locations.

Project Challenges

One major challenge was designing and developing an implementation that could communicate with their legacy Kronos application for time off requests, accrual balances, and timecard maintenance. Additionally, it was essential to maintain current business operations while transitioning systems across 18+ brands and 1,400 stores in 22 states nationwide.

The Delaplex Solution

Delaplex designed and deployed an implementation plan for the new Blue Yonder WFM solution with advanced scheduling and retail corporate planner modules. The expert team at Delaplex delivered a highly accurate activity-based labor model, equipped with the necessary tools and training to adjust to multiple labor standards as GPM’s business grows and evolves. As a trusted Blue Yonder partner, Delaplex ensured the successful implementation of the WFM solution across all 1,400 GPM locations.

"Due to our rapid growth, we needed a WFM solution that would address immediate strategic objectives while also evolving with our business. We couldn’t have done it without Delaplex."

Arie Kotler Chairman, President and CEO
GPM Investments, a subsidiary of ARKO Corporation

How We Did It

Expertise and Methodology

Legacy Integration

Analysis and Reporting

Custom Interface

Results

The implementation of the Blue Yonder WFM solution brought several key benefits to GPM Investments:

Operational Efficiency: Streamlined scheduling and workforce management, leading to better resource utilization and operational efficiency.
Enhanced Accuracy: Improved budget forecasting and time capture accuracy, supporting strategic planning and decision-making.
Seamless Transition: Maintained business continuity while transitioning systems, ensuring no disruption to daily operations.
Scalability: Equipped GPM to handle ongoing growth and expansion, reinforcing their position as a leading convenience store chain.

About The Client

GPM Investments, LLC is the largest privately-owned company in the convenience store channel of business. With over 1400 stores nationwide, the Richmond, VA based company operates or supplies fuel to 22 states nationwide under multiple brands. GPM’s continuous expansion has solidified them as the 6th largest convenience store chain in the country with more on the horizon.

The post Retail Advanced Scheduling Solution Using Blue Yonder WFM System appeared first on Delaplex.

Event Labor and Talent Mobile Scheduling Platform

Beryl Mokros — Tue, 19 Mar 2024 11:18:24 +0000

Overview

Delaplex delivered a cutting-edge mobile enterprise application to assist companies in managing their contingent, non-desk, project-based workforce. This cloud-based platform and its mobile apps address the unique challenges companies face when hiring independent workers for short-term engagements.

Client Needs

The client required industry expertise to design and create a cross-platform end-to-end labor workforce management tool. The application needed to:

Project Challenges

The key challenges for modernizing this workforce management platform included:

Designing a database and UI with pre-defined and dynamic event roles.
Creating corresponding registration and communication templates.
Accurately matching talent to pre-defined roles.
Calculating rates with multiple variables like market demand and skill level.
Ensuring load balancing and optimizing application performance.

The Delaplex Solution

Delaplex identified the business requirements to deliver a robust workforce management solution built with the latest industry technology. The new cloud-based platform and mobile app address the unique challenges faced by companies hiring independent workers for short-term engagements. It also streamlines labor workflow by managing on-demand and on-the-go workforce.

How We Did It

Delaplex utilized agile and process-driven management along with the following tools to deliver a multi-platform, high-performance workforce management application:

Dynamic Database: Utilized Spring Data JPA to improve the implementation of data access layers by reducing the effort to just the amount needed
User Interface: An intuitive UI/UX was created using Bootstrap and Thymeleaf to be very responsive on the desktop, tablet, and mobile platforms
Mobile Development: Native mobile apps were developed for both Android using Android SDK and iPhone using Swift/Xcode
Cloud Asset Management: Integrated AWS S3 bucket for loading assets like JS, CSS, Images, etc.

Results

The platform streamlined the scheduling and communication processes.
Reduced the time and effort required to manage the contingent workforce.
Enhanced accuracy of talent-role matching, reducing mismatches.
Enhanced user experience with an intuitive UI/UX and responsive design.
Improved application responsiveness and reliability, assuring a reduction in downtime.

About The Client

The client is an event workforce management software company dedicated to helping companies manage their project-based, mobile talent, including electronic onboarding, document management, scheduling, communication, time-tracking, spend forecasting, and more.

The post Event Labor and Talent Mobile Scheduling Platform appeared first on Delaplex.

Modernizing Retail: Update and Deployment of ISV’s POS System

Jennie Jobanputra — Fri, 09 Feb 2024 12:54:59 +0000

Overview

Delaplex successfully modernized and deployed the Point of Sale (POS) infrastructure for Mi9 Retail, a leading global enterprise solutions provider. The objective was to boost operational flexibility, streamline workflows, enhance customer satisfaction, and drive revenue expansion, signifying a pivotal shift in the retail landscape.

Client Needs

Facing operational challenges with an outdated POS system, the client required a solution for seamless integration within their existing ecosystem. Priorities included improving transaction speed, strengthening inventory management, and enabling real-time analytics for informed decision-making, all to enhance operational agility and customer service.

Project Challenges

Throughout the project lifecycle, the client confronted numerous challenges:

Data Migration Complexity: Migrating data from the legacy system with high levels of data integrity.
Operational Disruption: Minimizing operational disruption during the transition.
Customization Challenge: Customizing Mi9 Retail POS for a diverse product range.
Security and Compliance: Ensuring data security and compliance with industry regulations.

The Delaplex Solution

Delaplex seamlessly upgraded and deployed the Mi9 Retail POS system, customizing it to the client’s specific needs. The tailored system featured an intuitive interface, robust inventory management capabilities, and integrated analytics, empowering informed decision-making. The primary focus was on streamlining operations, driving sales growth, and elevating the overall customer experience.

"The Delaplex team was very knowledgeable and completed the project on time and within budget. Thank you to the entire team!"

Director of Technology Services

Mi9 Retail

How We Did It

Delaplex successfully addressed the operational bottlenecks through a meticulous process-driven approach and agile methodology, ensuring a smoother deployment.

Project Phases

Delaplex collaborated closely with Mi9 Retail’s support and development teams to ensure alignment with project goals and objectives.

Comprehensive Analysis: Analyzed existing processes and requirements to craft a detailed project plan.
Bespoke Configuration: Customized the existing Mi9 Retail POS to meet unique client requirements and accommodate a diverse range of products.
Data Migration Precision: Executed data migration with surgical precision, minimizing downtime and operational disruption.
Training Sessions: Conducted extensive training sessions to empower the client's staff for a seamless transition from the legacy system to a modernized POS.

Technologies

Mi9 Retail POS: The foundational technology powering the entire point-of-sale solution.
Data Migration Tools: Specialized tools for seamless data transfer from the legacy system to the new POS.
Customizable Frameworks: Flexible frameworks utilized to tailor the POS system to the client's specific product and workflow needs.
Training Platforms: Interactive training modules to equip the client's staff with the necessary skills and knowledge.
Security Protocols: Rigorous security measures implemented to safeguard data and ensure compliance with industry standards.

Results

Implemented a cutting-edge retail POS infrastructure to set the stage for long-term growth.
Successfully migrated data from the legacy system to the new POS without disruptions.
Streamlined processes to be faster and more efficient with a noticeable boost in sales.
Created an intuitive user interface, reducing transaction time and increasing engagement.
Tailored the system for diverse products, paving the way for adaptability and innovation.

About The Client

Mi9 Retail is a leading provider of end-to-end suite of retail enterprise solutions with a global presence in the United States, Asia, and Europe. Their innovative solutions span merchandising, store operations, customer engagement, e-commerce, and business analytics, ensuring higher customer satisfaction, improved margins, and a more engaged workforce. Committed to optimizing product planning and inventory management for retailers, wholesalers, and brands, the company ensures unparalleled efficiency and success across the retail spectrum.

The post Modernizing Retail: Update and Deployment of ISV’s POS System appeared first on Delaplex.

Optimized Food Service Management Software and Operations

Jennie Jobanputra — Thu, 01 Feb 2024 14:12:00 +0000

Overview

Delaplex worked with Clearview to enhance their Software Development Life Cycle (SDLC) methodology in order to develop an all-encompassing restaurant management software suite. As a trailblazer in restaurant management software, Clearview provides a fusion of retail technologies and hospitality software solutions to industry giants like McDonald’s, A&W, Popeyes, Tim Hortons, and Wendy’s.  

The collaborative solution allows restaurants to easily innovate and resolve challenges around two key parameters – Engagement and Experience. From food orders and delivery to inventory management and financial tracking, the solution streamlines all facets of the restaurant environment and greatly enhances the customer experience.  

Client Needs

Faced with the dynamic and changing demands of the quick-service food industry, Clearview sought a holistic technology solution, i.e. cloud transformation (Hybrid Cloud):

Real-Time Custom Enhancements: Responding to client requests for customized enhancements, including tech upgrades, process improvements, API integrations, and tailored operations. 
Expert Technical Consultation: Going beyond conventional requirements, envisioning a partner capable of ideating, executing, and implementing smooth tech solutions with minimal supervision.

Project Challenges

One challenge was navigating the intricacies of the 20-year-old legacy system, combined with the complexity of over 200 functional screens in the application. It required a thoughtful approach to seamlessly integrate tech solutions like point-of-sale (POS) systems, payment gateways, and kitchen display systems. Another challenge was the steep learning curve due to the vast application landscape.

The Delaplex Solution

Working closely with Clearview, our technical experts provided meaningful enhancements to their software development life cycle (SDLC) methodology. The outcome resulted in a highly flexible and scalable software solution that provides strategic business insights for multi-unit operators and franchisors.

The team created a hybrid cloud solution using Azure Public Cloud Services and Private Cloud Services, which improved the efficiency and responsiveness of Clearview’s software development life cycle (SDLC) methodology. Further, the team future-proofed the software by implementing strategic upgrades, including API integration, supplier onboarding, system upgrades, feasibility testing, and more.

“They were with us from the very beginning and remain with us to help with ancillary support. Delaplex has been a true partner.”

How We Did It

The collaborative team employed AZURE Cloud Services such as API integration and Continuous Integration/Continuous Deployment (CI/CD) processes. API integration enabled effortless communication with external systems, enhancing adaptability to industry demands. The adoption of CI/CD processes, powered by tools, such as Jenkins and Octopus, automated development workflows for swift and reliable software updates.  

The final deployment included robust data validation and synchronization, encompassing the following:

File Processing Services
Labour Module
File Processing Services
Employee Timecard API
Employee Export and Import API
Purchase Order API
Purchase Order Processing Services
Client Application Integration
Scalability and Data Handling

Delaplex worked with Clearview to determine the technologies used in the process, including:  

Programming Languages: 

Database Management: 

Server-Side Framework: 

API Integration: 

Cloud Services: 

Data Analytics and Reporting: 

Security Measures: 

Agile Development Tools: 

Version Control: 

Testing Frameworks: 

Results

Formulated Quarterly Release guidelines as per industry standards. The first Quarterly Release has been successfully completed.
Optimized efficiency by automating and simplifying supplier onboarding processes. 
Maximized profit and improved financial performance by streamlining operations.  
Met the evolving needs of clients for a superior and timely experience by tailoring solutions.  
Enhanced communications to be real-time with external systems by implementing API integrations. 
Optimized the scalability of handling varying workloads by utilizing cloud computing   
With strategic collaboration, future-proofed an industry-leading software solution.

About The Client

The post Optimized Food Service Management Software and Operations appeared first on Delaplex.

Designed and Built a Centralized Supply Chain Control System

Jennie Jobanputra — Fri, 20 Oct 2023 14:54:22 +0000

Overview

Delaplex designed and built a centralized control tower, integrating various supply chain areas in real time. The results provided the client with a holistic view of their supply chain activities, real-time data-driven insights, and more efficient operations.

Client Needs

The client needed a one-stop solution to monitor and manage supply chain activities more effectively from a centralized control tower. They wanted a dashboard that could identify supply chain vulnerabilities and bottlenecks in real-time, provide automated notification alerts, enhance operational efficiency, and improve decision-making capabilities across the network.

Project Challenges

The client had disparate, diverse systems, each having a different data format and protocols. These systems needed to be integrated to ensure seamless communication and data synchronization across the network. The system needed to collect and process data when designated supply chain events occurred and, in real-time, generate a notification to alert management.

The Delaplex Solution

Delaplex designed and built a centralized control tower that seamlessly integrated various parts of the supply chain, enabled data collection and processing in real-time, and provided access to various stages of the network to monitor data.

We employed software for generating alerts and notifications to inform users about network issues and milestones. Users would have the ability to analyze data and, if necessary, take action with confidence knowing their decisions are well-informed. We ensured software quality and validation of its functions with regular quality assurance (QA) and testing.

"We are now able to help our clients identify and address bottlenecks immediately and vastly improve their operations."

Solutions System Director

Warehouse and Distribution Solutions Provider

How We Did It

Delaplex collaborated with the client taking the following phased-in approach:

Technologies

Results

Enhanced real-time visibility into supply chain operations.
Intelligent decision-making algorithms offered valuable insights.
Prompt identification of vulnerabilities and bottlenecks across the supply chain network.
Proactive alert notifications on network issues lead to improved decision-making.
Streamlined operations resulted in cost reductions.

About The Client

The client is an end-to-end warehousing and distribution solutions provider, offering customized supply chain solutions. With strategic locations throughout the United States, they tailor their solutions to help clients streamline operations, enhance fulfillment speed, reduce labor dependence, and improve agile operations.

The post Designed and Built a Centralized Supply Chain Control System appeared first on Delaplex.

AI-Driven Inventory Management and Forecasting Apps

Jennie Jobanputra — Thu, 21 Sep 2023 16:05:24 +0000

Overview

Delaplex integrated AI capabilities to develop two web applications used in solution offerings by Pull Logic, a leader in the retail technology industry, to manage customers’ sales operations effectively. Specifically, the project aimed to address lost sales by improving inventory data accuracy and providing product substitution recommendations based on customer demand forecasting.

Client Needs

Pull Logic sought a robust web application to address lost sales streaming from various factors like customer dissatisfaction, lack of product availability, inefficient sales processes, or any other factors that impede the conversion of leads or prospects into actual buyers. The goal was to empower retailers and manufacturers with accurate demand forecasting, product substitutes, and data-driven inventory replenishment recommendations.

Project Challenges

Ensuring performance, security, and the seamless delivery of the applications across multiple communication channels. Adopting a customer-centric approach using agile methodologies to optimize product availability and tackle challenges in the retail network.

The Delaplex Solution

Delaplex developed two web applications to help Pull Logic manage sales operations effectively. The two applications are as follows: 

Smart Assist

A proprietary technology designed to address lost sales from stockouts, offering features such as:

PAR Dashboard

Built a Product Availability Ratio or “PAR” Dashboard with an intuitive user interface, providing real-time insights with features like:

Integration of AI capabilities for performance optimization
Current and projected PAR data
Graph comparisons for region, state, and dealer
Integration of Google Maps for visualizing dealer locations
Analysis of top and bottom dealers based on PAR
Availability Optimizer with region, state, and dealer filters

"Delaplex addressed challenges head-on and collaborated with us to come up with solutions that were well thought out."

Taresh Grover

COO and Co-Founder, Pull Logic

How We Did It

Delaplex addressed the challenges by implementing security measures, integrating AI capabilities, adopting an agile methodology, and utilizing the appropriate technology stack that includes: 

Frontend: Angular 11 (Presentation layer).
Backend: Asp.Net Core API for data manipulation and SQL Server 2019 for data processing and storage.
Miscellaneous: Azure Blob Storage for file and image storage, Azure Redis Cache for performance optimization, and  Azure DevOps for development and deployment .

Results

Developed two AI-powered web applications for retail success.
Incorporated AI into the PAR dashboard for intelligent data analysis. 
Ensured data privacy and integrity with QR code functionality. 
Streamlined inventory processes, maximizing product availability.
Automated sales operations, boosting revenue and productivity. 
Integrated data-driven recommendations, minimizing stockouts.

About The Client

Pull Logic, based in Atlanta, is a B2B enterprise SaaS company offering technology solutions to retailers and manufacturers. Their cutting-edge AI solutions aim to optimize inventory, enhance customer satisfaction, and achieve outstanding financial results across the consumer value chain. Committed to the goal of ‘Never Lose a Sale’, Pull Logic’s is to address retail challenges through thoughtful implementations, resulting in a more responsive and resilient supply chain.

Delaplex has been a primary technology partner with Pull Logic, delivering customized technology solutions for the retail and supply chain industry.

The post AI-Driven Inventory Management and Forecasting Apps appeared first on Delaplex.

Optimized WFM with Data Integration and Reconciliation System

Jennie Jobanputra — Sat, 18 Feb 2023 07:33:55 +0000

Overview

Delaplex collaborated with a supply chain software solutions provider to develop an intuitive Data Integration and Reconciliation System. This initiative aimed to transform employee scheduling processes and optimize workforce management.

The project involved exploring and implementing strategies to seamlessly integrate data from two primary sources into a centralized data hub. The extracted information underwent processing in Azure Data Lake Factory to identify discrepancies, reconcile differences, and generate comprehensive reports. This provided the end user with valuable insights into workforce performance and scheduling efficiency, ultimately ensuring operational excellence and improved customer satisfaction.

Client Needs:

The client sought a robust system to automate the integration and reconciliation of employee scheduling data. The objective was to gain insights into workforce performance, scheduling efficiency, and areas for improvement, thereby optimizing workforce management.

Project Challenges:

The project faced challenges related to performance, scalability, and security. Key objectives included:

Establishing secure connections to the data sources.
Managing large volumes of diverse data.
Ensuring real-time processing with minimal latency.
Implementing robust error-handling mechanisms.
Designing an automated notification system.

The Delaplex Solution

Delaplex addressed these challenges by developing an integrated Data Integration and Reconciliation System using Azure Data Factory. Leveraging Azure Key Vault for secure storage and SQL Server for data management, the solution met the client’s specific requirements and exceeded performance expectations while ensuring security and scalability.

"Delaplex showed true partnership by collaborating with us
to deliver a data solution that met our client's needs."

Project Manager

Supply Chain Software Solutions Provider

How We Did It

Delaplex adopted a process-driven approach and agile methodology to design and execute key components which included:

Setting Up Azure Data Factory: Configured the Azure Data Factory, defined datasets, and established secure connections to BY and WJ data sources.
Connection Configuration: Implemented secure connections to the data sources, integrated with Azure Key Vault for secret management.
Fetching Schedule Data from BY Database: Designed a storage system for staging records, created Data Factory pipelines and implemented error handling for data processing.
Fetching Employee Shift Data from WJ: Developed a storage system, organized WJ files, and implemented a process for secure transfer of CSV files to SQL Server.
Controlling Processes Based on Time Interval: Designed a table structure for control flow and implemented a mechanism to trigger data processing at specified intervals.
Comparing Staged Data Shifts: Implemented a process to compare data from multiple sources, designed storage for discrepancies, and created a reconciliation mechanism using SQL Server.
Generating Discrepancy Summary: Developed a process to save discrepancy records in a CSV file, managed reconciliation status, and implemented error handling.
Implementing Email Notifications: Designed storage for email templates, created a summary report of discrepancies with a link to the CSV file, and automated the email notification process.

Results

Optimized workforce management using new BI insights.
Established a responsive and adaptable operational environment to facilitate real-time data synchronization.
Achieved hourly reconciliation within 30 minutes,
Ability to handle 200k schedule changes per day.
Ensure version control by storing source code in the client's GitHub repository.
Conducted end-to-end regression testing to ensure smooth system functionality after updates or changes.

The post Optimized WFM with Data Integration and Reconciliation System appeared first on Delaplex.